VIRTUAL ON HOLD

No “On Site” Phone System? No Problem.

 

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Virtual On Hold Made Simple

SoundFox’s virtual On Hold Services allows you to still offer a branded messaging and great music on your cloud based or virtual phone system. We understand with the changing technology that its important that your brand still has a strong presence even beyond your walls. We are here to help.

We will work with your system admin to deliver monthly updates to your on hold system that keeps your content relevant and engaging for your customers while you wait to be connected to one of your amazing staff members.

HEAR THE DIFFERENCE

Your guests will hear your branded tagline, slogan, or jingle and hear the difference the moment they are put on hold. They will believe that you are broadcasting from your very own radio network!

This type of awareness attention gives way to further separating your business from your competitors.

KEY FEATURES:

NO HARDWARE :: NOTHING NEEDED TO START 

This easy to get started program allows you to select the music type you like and add the messaging of your choice. Monthly updates occur with no involvement from you or your management. You can grant us admin access for a completely hands off experience or simply receive your file from us each month already mixed, edited, and formatted to be uploaded with ease.

CUSTOM MESSAGING :: YOUR BRAND IN THEIR EARS

The beat of your brand isn’t complete without custom content that helps to drive your business goals and objectives. Create messaging that’s informational or that helps to promote special initiatives going on in your store. SoundFox can help you to craft thoughtful custom content that enhances the customer experience. We can handle everything from scripting to full production. To hear what kind of custom, branded messaging our clients are putting to use, click here.

VIRTUAL ON HOLD :: YOUR BRAND PAST YOUR DOORS

The music hand-selected playing in your environment can also be incorporated to your virtual on-hold phone system. Greet customers placed on hold with great music and unique messaging about things like hours of operation, current specials or seasonal wishes – the possibilities are endless!

24/7 CUSTOMER SUPPORT :: WE ARE ALWAYS HERE

The SoundFox virtual on hold solution includes access to our 24/7 live technical support so that no project is left unattended. We help to schedule, mix content, and even upload to your phone system.

%

HANG UP RATE

Hearing silence on hold

DID YOU KNOW?

That the average hold time is about 2 minutes and 36 seconds. In this time what are you telling your listeners? These same listeners that will represent 70% of your future floor traffic. Using virtual on hold services can be a great way to stay away from silent or boring on hold and reduce hang ups by up to 63%. Your callers may be calling in for one reason, but coming to visit for an entirely different reason after hearing one of your targeted on hold messages.

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